Privacy Policy — com444
How We Handle Your Data

01 About This Policy

This Privacy Policy applies to all personal data collected by com444 through the website at com444.win and through any related services, communications or customer support interactions. It covers data collected from registered players and from visitors who have not yet created an account.

By registering on com444 or by continuing to use the platform after this policy has been communicated to you, you acknowledge that you have read and understood how your data is handled as described here.

If you have questions about anything in this policy that are not answered below, contact our support team directly. The contact details are at the bottom of this page.

02 What Data We Collect

The personal data com444 collects falls into the following categories:

Account Registration Data

• Full name as per your official identity document
• Date of birth (used to verify you are aged 18 or above)
• Email address
• Phone number
• Residential address
• Username and password (password stored as an encrypted hash — never in plain text)

KYC Verification Data

• Scanned or photographed copy of your Pakistani CNIC, passport or other accepted government-issued ID
• Proof of address if required
• Payment method verification documents showing ownership of the JazzCash, Easypaisa, Raast or bank account linked to your com444 account

Financial & Transaction Data

• Deposit and withdrawal history in PKR
• Payment method identifiers (last four digits of cards, masked mobile wallet numbers)
• Transaction timestamps and reference numbers

Platform Usage Data

• Betting and gaming activity — games played, stakes placed, outcomes, session duration
• Login history including timestamps and IP addresses
• Device type, browser and operating system
• Preferred sports and game categories based on activity

Communications Data

• Records of support conversations via live chat and messaging channels
• Email correspondence with the support team

03 How We Use Your Data

The data collected by com444 is used for the following purposes:

com444 does not use your personal data to make fully automated decisions that have a significant legal or material effect on you without human review. Automated fraud detection flags are reviewed by a member of the team before any account action is taken.

04 Legal Basis for Processing

com444 processes your personal data under the following grounds:

• Contract performance — processing is necessary to provide the services you signed up for when you created your com444 account. This covers account management, payment processing and customer support.
• Legitimate interests — fraud prevention, security monitoring, platform improvement and responsible gaming monitoring are carried out under our legitimate interest in operating a secure and compliant platform.
• Consent — marketing communications are sent only where you have expressly opted in. You can withdraw consent at any time through your account settings or by contacting support.
• Legal obligation — identity verification and record-keeping for financial transactions may be required to meet applicable legal or operational compliance requirements.

05 Data Sharing & Third Parties

com444 shares personal data with third parties only where it is necessary to operate the platform. The categories of third parties who may receive your data, and why, are as follows:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your deposits and withdrawals. They receive only what is required for the transaction — not your full account history.
• KYC verification services — If com444 uses a third-party identity verification provider, your KYC documents are transmitted to that provider's secure environment for processing. The provider is contractually prohibited from using your data for any other purpose.
• Game providers — Pragmatic Play, Play'n GO, NetEnt and other slot and casino providers receive a session identifier when you load a game. They do not receive your name, payment details or contact information.
• Platform infrastructure — hosting, content delivery and security service providers may have access to server-level data as part of providing their services. These providers operate under data processing agreements.

com444 does not sell, rent or trade your personal data to advertisers, data brokers or any third party for commercial purposes unrelated to operating the platform.

06 Cookies & Tracking

com444 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the site. They are used for the following purposes:

• Essential cookies — required for the platform to function. These maintain your logged-in session, remember your language preferences and ensure the cashier operates correctly. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to understand how pages are used — which sections are visited most, where users exit, and how navigation flows. This data is aggregated and not tied to individual identities.
• Preference cookies — store your display preferences such as sport category or game filter selections so the platform loads with your last settings.

You can control cookie settings through your browser's privacy settings. Blocking essential cookies will affect your ability to use the platform normally. Blocking analytics cookies will not affect your gaming or betting experience.

com444 does not use cookies to serve third-party advertising or to track your activity across other websites you visit after leaving the com444 platform.

07 Data Retention

com444 retains your personal data for as long as necessary to fulfil the purposes described in this policy. The general retention approach is:

• Active accounts — account data is retained for the duration of your account being open and active on com444.
• Closed accounts — after an account is closed, basic account records and transaction history are retained for a minimum period to meet anti-money-laundering and fraud prevention obligations. This is typically five to seven years from closure, depending on applicable requirements.
• KYC documents — identity documents submitted for verification are retained for the period required by compliance obligations and then securely deleted.
• Support communications — records of support conversations are retained for a period sufficient to resolve any follow-up queries relating to the same issue, and then deleted.

After the relevant retention period expires, data is deleted securely. com444 does not retain personal data indefinitely without a specific ongoing purpose.

08 Data Security

com444 applies the following security measures to protect your personal data:

• SSL/TLS encryption on all connections between your browser and the com444 platform. Any data transmitted — including login credentials, payment details and KYC documents — is encrypted in transit.
• Password hashing — your password is never stored in plain text. It is converted into an encrypted hash using a standard algorithm. The original password cannot be recovered from the stored hash, even by com444 staff.
• Access controls — internal access to player data is restricted to staff who require it for their specific role. Support agents cannot access payment credentials. Finance staff cannot access full KYC document images without an authorised reason.
• Two-factor authentication — available for your account login. Enabling 2FA means a successful login requires both your password and a one-time code sent to your registered device.
• Regular security reviews of platform infrastructure and data handling processes.

09 Your Rights Over Your Data

As a com444 player, you have rights regarding the personal data held about you. You can exercise these rights by contacting the support team. Requests are handled within a reasonable timeframe.

10 Minors

com444 is strictly for users aged 18 years and above. The platform does not knowingly collect personal data from anyone under 18.

If com444 becomes aware that an account has been registered by or on behalf of a person under 18 — through any means, including as a result of KYC verification — the account will be closed immediately, any transactions reversed where possible, and the data associated with the account will be deleted.

If you believe a minor has created a com444 account, contact support immediately with the relevant details so the account can be investigated and closed.

11 Changes to This Policy

com444 may update this Privacy Policy from time to time. When changes are made, the updated policy will be published at this URL with a revised date. Material changes — those that significantly affect how your data is handled — will be communicated to registered players via their registered email address.

Continued use of the platform after an updated policy has been communicated constitutes your acknowledgement of the revised terms. If you do not agree with any change, you should contact support to arrange account closure before the revised policy takes effect.

12 Contact

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a concern about how your data has been handled, contact the com444 support team:

When contacting us about a data request, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently.