com444 FAQ —
Questions Answered

18 years old, with no exceptions. Your date of birth is collected at registration and verified during KYC. If an account is found to belong to someone under 18, it is closed immediately, deposits are reversed where possible and the account data is deleted.

KYC (Know Your Customer) is the identity verification process com444 uses to confirm that you are who you say you are. You do not need to complete it to register or to play — but it is required before your first withdrawal is processed. Documents typically needed include a Pakistani CNIC or passport, and sometimes confirmation of your payment method. Completing KYC early avoids delays when you are ready to cash out.

No — com444 allows one account per person only. Duplicate accounts are identified and both accounts are reviewed, which can result in bonuses being forfeited and balances being put on hold. If you cannot log in, use the password recovery option on the login page rather than creating a new account.

Click "Forgot password?" on the login page. Enter the email address associated with your account and a reset link will be sent to that address. The link is time-limited — use it within the window shown in the email. If the email does not arrive, check your spam folder. If you are still stuck, contact support with your registered email and they will help verify your identity and send a fresh reset.

com444 supports JazzCash, Easypaisa, Raast inter-bank transfers, standard bank transfers, debit and credit cards, and mobile wallets. All transactions are processed in PKR. The full list of available methods is shown in your account cashier at the time of deposit — the options available to you may vary slightly depending on your bank or mobile provider.

JazzCash and Easypaisa deposits typically reflect within a few minutes. Raast transfers are also usually fast — minutes rather than hours. Standard bank transfers take one to three business days depending on your bank. Card payments are generally near-instant. If a deposit does not appear after the expected timeframe, contact support with the transaction reference number from your payment confirmation.

Withdrawal times depend on your account's KYC status and the method used. JazzCash and Easypaisa withdrawals for verified accounts are typically processed same-day. Raast withdrawals are usually same business day. Bank transfers take one to three business days. VIP Gold and above accounts receive priority withdrawal processing. KYC verification is required before any withdrawal is released.

Common reasons include: KYC not yet completed, active bonus wagering requirements not yet met, withdrawal requested to a different method than the one used for deposit, or the requested amount exceeding your current verified withdrawal limit. Your account dashboard shows the status and any reason attached to a pending withdrawal. Contact support if the reason shown is unclear.

com444 does not charge its own fee on standard deposits or withdrawals. However, your payment provider — JazzCash, Easypaisa, your bank or card issuer — may apply their own service charges. These are outside com444's control. Check your payment provider's fee schedule if you are unsure what charges apply on their end.

com444 covers PSL from the opening fixture to the final — all eight franchises, all venues, with match winner, top batsman, total sixes, session runs, first over runs and live in-play markets. Pakistan international cricket — home and away T20Is, ODIs and Test matches — is also covered. Other major international tournaments including the ICC T20 World Cup and Champions Trophy are available when they are scheduled.

Live betting allows you to place wagers on a match that is already in progress. Odds update in real time as the game unfolds — after each over in cricket, or during play in football. Markets available in-play differ from pre-match markets and change as the match situation changes. There is a brief suspension of betting after certain events, such as the fall of a wicket, while odds are recalculated.

If a match is abandoned before a result is possible under the match's official rules — for example, due to rain before the required number of overs are bowled — most pre-match bets are voided and stakes returned to your account. If a match is postponed and rescheduled within a defined window, bets may stand for the rescheduled fixture. Exact settlement rules are detailed in the sportsbook Terms and Conditions.

Yes. The sportsbook includes major European football leagues, international fixtures and tournaments alongside cricket markets. Esports — including CS2, Dota 2 and League of Legends — are also available. The Pakistan national football team's fixtures and regional competitions are covered when they are scheduled.

New players who opt in during registration receive a 100% matched deposit bonus on their first deposit. If you deposit 5,000 PKR, you receive an additional 5,000 PKR in bonus funds. Bonus funds are held separately from your real money balance — real money is always used first. Bonus funds and any winnings from them are subject to wagering requirements. Full details are in the Terms and Conditions.

A wagering requirement means you need to bet a specified multiple of the bonus amount before any winnings from that bonus can be withdrawn. For example, a 20x wagering requirement on a 5,000 PKR bonus means you need to place a total of 100,000 PKR in qualifying bets before the bonus winnings become withdrawable real money. Your bonus section in the account dashboard shows your progress in real time.

Yes — bonuses have an expiry period from the time they are credited to your account. If wagering requirements are not met within that period, the bonus and any winnings derived from it are forfeited. The expiry date for each active bonus is shown in your promotions section. Check this when you accept a bonus so you know how much time you have to meet the requirements.

Yes. com444 runs promotions tied to the PSL season, T20 international series and major ICC tournaments. These can include reload bonuses, enhanced odds on featured matches, free bets and prize draws. Promotions are listed in the Promotions section of your account and communicated via platform notifications if you have opted in to marketing messages.

Every registered com444 account is automatically enrolled in the VIP programme starting at Silver tier. You do not need to apply or opt in. VIP points accumulate from your first bet or spin — the more you play, the more points you earn and the higher your tier climbs. Your current tier and point balance are visible in your account dashboard.

The four tiers are Silver, Gold, Platinum and Diamond. Silver is the entry level available to all accounts. Gold tier unlocks faster withdrawal processing and improved reload bonus terms. Platinum adds a dedicated account manager and higher withdrawal limits. Diamond — the top tier — includes all Platinum benefits plus exclusive promotions, priority support and personalised offers. Full tier details are on the VIP page.

VIP points have a rolling validity period — points earned in a given period remain active as long as your account has activity within the defined timeframe. Extended inactivity can lead to a tier demotion. Your points balance and the date your tier status is next reviewed are shown in your account dashboard. Regular play — even occasional sessions — is enough to maintain your tier in most cases.

Go to your account settings and find the Responsible Gaming section. From there you can set a daily, weekly or monthly PKR deposit limit. Limits take effect immediately when you save them. Decreases apply straight away — increases require a cooling-off period before they come into effect. Setting a limit before your first deposit, rather than after, is the most effective way to use it.

Self-exclusion is available in your account settings under Responsible Gaming. You can choose a period ranging from 30 days to permanent exclusion. Once activated, your account is blocked for the full chosen period — it cannot be reversed early, even on request. This is intentional. If you have an available balance at the time of self-exclusion, contact support to arrange a withdrawal to your registered payment method.

Two-factor authentication (2FA) is available in your account security settings. Once enabled, any login from a new device requires a one-time verification code sent to your registered phone number. This makes it extremely difficult for anyone else to access your account even if they have your password. It is strongly recommended for all accounts, especially those with an active balance.

The most immediate step is to activate self-exclusion from your account settings before your next session — not during it. After that, read through the Responsible Gaming page which covers the warning signs to look for, practical budgeting guidance and the tools available in your account. If a family member is concerned about your gaming, they can contact support to flag the account for review.